Shipping, Returns and Price Policies

Shipping Methods
Split Shipments
Shipment Delivery Time
Shipping Charges
Orders Damaged in Shipping
Shipping Refunds
Return Policies
General Guidelines
Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error
Core Returns
Core Return Procedures
Lost Paperwork
Pricing Policies
International Shipping

Shipping Methods

Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS), Federal Express (FedEx), and the United States Postal Service (USPS). Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge will be noted at Checkout, and approximate shipping time will follow shortly by e-mail. Delivery of oversized or special handling orders will require an adult signature at the time of delivery. Shipping is free on most all items. This free shipping applies only to the 48 contiguous states. Shipping to Hawaii, Alaska and Puerto Rico does have extra shipping charges that will be charged before items are shipped. We will contact all of these customers to ensure knowledge of shipping charges before any extra charges are billed.

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Split Shipments

For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer. When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.

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Shipment Delivery Time

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 6 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 6 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you shortly after the time of your order. If shipment of your order is delayed, Last Call Racing will notify you by email. In the case of 2 day or 3 day shipping, we will make every effort to get you the part in time, but please call to check if that part in stock.

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Shipping Charges

Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering. This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates. Free Shipping is based in the continental United States only. Alaska, Hawaii, Puerto Rico, and APO/FPO Military addresses should please call for a shipping quote. For shipments requested going to an address other than the billing address on file with the card holder's credit card company will be assessed a $14.95 fee for additional investigative procedures. You can thank the credit card companies for their lack of merchant protection for this fee.

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Orders Damaged in Shipping

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call us, (858-527-2917) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call us to make arrangements to return the damaged order.

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Shipping Refunds

Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping, or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at returns@lastcallracing.com or call us at 858-527-2917 before attempting to return the part. COD shipments will not be accepted.

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Return Policies

General Guidelines

Please Call 858-527-2917 or write us returns@lastcallracing.com to obtain a returned goods authorization (RGA)number.

Items received without an RGA will be refused.

No Refunds on Electrical, Special Order, Used or Non-Stock Items.

Order cancellations are subject to a 10% cancellation fee, which occur for special ordered items and wait-listed backordered items.

There are no cancellations after the item(s) have shipped, a return must be initiated.

Returned Items that do not meet the requirements stated in our Return Policy could be subject to a 20% restocking fee.

Last Call Racing will only apply credit to the credit card originally used for the purchase.

The customer has 30 days from date of purchase to return new parts purchased from Last Call Racing.

Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping, or a part sent in error.

We will not ship a replacement part before receiving the returned part or proper tracking is given.

We will not accept C.O.D. deliveries for shipped returns.

We will not accept returns on any race part or custom-made part.

Any part returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.

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Parts Damaged in Shipping, Warranty Parts, Parts Received Defective and Parts Sent In Error

If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error:

We will provide a replacement or refund for any such item returned within 30 days of the original ship date.

Any defective part you receive is covered under our warranty program.

If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective, or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.

If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase.

We will also pay for return shipping to Last Call Racing for a part sent to you in error, received defective, or damaged in shipping. If you believe you qualify and want Last Call Racing to pay for return shipping, you must email us at returns@lastcallracing.com or call us at 858-527-2917 before attempting to return the part. C.O.D. shipments will not be accepted.

If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

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Core Returns

Core returns are the responsibility of the customer. Last Call Racing will not pay shipping costs for core returns to Last Call Racing. C.O.D. shipments will not be accepted. Core returns not meeting these guidelines will be deemed ineligible for credit:

1. Core credits will only be issued for the exact number of units purchased. The core credit will not exceed the original core deposit.
2. Cores must be returned within 30 days of the ship date of the new product to be eligible for core credit.
3. Cores that are returned in weathered or rusted condition or with broken, cracked, or damaged housings are not eligible for credit. Cores returned for credit must be complete and fully assembled. There will be no credit given on returns with missing parts, bent shafts or disassembled units.
4. Core credit will not be given if the returned core is not the same part as the new part purchased. Returned cores must be an identical match with the unit purchased.
5. Core credit will not be given if core does not arrive at Last Call Racing or one of our Authorized Centers.

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Return Procedures

Core Return Special Instructions

1. Remove any items from the core that may be needed for proper installation of a new replacement part.
2. Empty fluids from the core as much as possible.
3. Put the core in plastic bag and seal the bag.
4. Put bagged core in manufacturer’s box from new part.
5. Please include your Name, Billing Address and Phone # inside the package for quick processing.
6. Upon receipt and inspection, Last Call Racing will apply a credit for the core’s value per the preceding policy. Customer will be notified of value by phone or by email if core is shipped to Last Call Racing.

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Lost Paperwork

How to Return a Part if You Have Lost the Receipt Form

The shipment receipt contains the vital information needed to process a return. If you do not have this information, you have two options:

Check your inbox for your original order receipt, if that is not available, please send an email to our Customer Service team at returns@lastcallracing.com.

The following information is required to effectively resolve return issues:

1. Part number and/or description
2. Customer name
3. Credit Card Billing Address
4. Delivery address (if Different from Billing)
5. Telephone number
6. Reason for return (please choose from the following):
   • Damaged in shipping
   • Defective product
   • Warranty return
   • Core return
   • Wrong part sent
   • Dissatisfied with product
   • Ordered wrong part

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Pricing Policies

We at Last Call Racing do our very best at keeping our pricing current with manufacturer's requirements as well as keeping current with the market. As such, our pricing is subject to changes made within these parameters.

These changes normally occur after the first of the year, when most manufacturers asses their current pricing structure, and make changes as they see fit. However, pricing can change at other times throughout the year, and thus the pricing at the time of orders will be subject to the current manufacturer and market specific pricing when the order was placed.

Last Call Racing will always provide the best service, and if there is ever an issue with price changes, we will do our best to make you happy within our power.

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International Shipping

We proudly provide service to our international customers as well. However, we do charge a 4% fee for processing these orders to cover the additional expenses of processing international credit cards and affiliated paperwork that goes along with these special orders. Please contact our international business department for further information at intorders@lastcallracing.com.

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